At TheSelvora, customer satisfaction is at the heart of everything we do. For any concerns regarding your order, feel free to contact us at theselvora@gmail.com
Order Cancellation
By placing an order, you have confirmed that: You have read, understood, and accepted the following policies:
1. ORDER CANCELLATION
If your order has been paid and you need to change or cancel an order, please contact us within 24 hours at theselvora@gmail.com. Once the packaging process has started, we can no longer cancel it.
2. RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return: Contact us at theselvora@gmail.com
Important: If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please Notice: The return address is not the same as the one printed on your shipping label. Do not send items back without first contacting us and receiving the correct return address. Unauthorized returns will not be accepted.
Damages and Issues:
Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Video proof of the damage/issue is required. Claims submitted after 3 days of delivery, or without video proof, will not be accepted.
Note: Claims made after 30 days of receipt, or for items that have been used for over 30 days, are not eligible for return or replacement.
Exceptions / Non-returnable Items:
Certain types of items cannot be returned, like:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact customer service for help via email at: theselvora@gmail.com.s.